💬Using Chat Logs

Step-by-Step Tutorial: Using Chat Logs

1. Log in to your UpChatty account.

2. Navigate to the "Chat Logs" section:

• Look for the navigation menu at the top of the page.

• Click on "CHAT LOGS" to access the chat log feature.

1. View your chatbot's conversation history:

• You'll see a list of chat sessions, including the chatbot name and session ID.

• Each session shows the date and time it occurred.

1. Apply filters (optional):

• Look for the "Filters" section above the chat logs.

• Click on the dropdown menu (currently showing "Confidence Score") to select your desired filter.

1. Export logs (optional):

• Click the "Export" button next to the filters to download your chat logs.

1. Analyze individual conversations:

• Scroll through the chat logs to view specific conversations.

• Each conversation shows the user's messages in blue bubbles and the chatbot's responses in gray bubbles.

• Note the timestamp for each message.

1. Review confidence scores:

• Below each of the chatbot's responses, you'll see a "Confidence Score" with a numerical value.

• This score indicates how confident the AI was in its response.

1. Use insights to improve your chatbot:

• Analyze the conversations and confidence scores to identify areas where your chatbot performs well or needs improvement.

• Use this information to refine your chatbot's training or adjust its settings as needed.