# Using Chat Logs

#### Step-by-Step Tutorial: Using Chat Logs

1. **Log in to your UpChatty account.**
2. **Navigate to the "Chat Logs" section:**

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* Look for the navigation menu at the top of the page.
* Click on "CHAT LOGS" to access the chat log feature.

3. **View your chatbot's conversation history:**

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* You'll see a list of chat sessions, including the chatbot name and session ID.
* Each session shows the date and time it occurred.

4. **Apply filters (optional):**

* Look for the "Filters" section above the chat logs.
* Click on the dropdown menu (currently showing "Confidence Score") to select your desired filter.

5. **Export logs (optional):**

* Click the "Export" button next to the filters to download your chat logs.

6. **Analyze individual conversations:**

* Scroll through the chat logs to view specific conversations.
* Each conversation shows the user's messages in blue bubbles and the chatbot's responses in gray bubbles.
* Note the timestamp for each message.

7. **Review confidence scores:**

* Below each of the chatbot's responses, you'll see a "Confidence Score" with a numerical value.
* This score indicates how confident the AI was in its response.

8. **Use insights to improve your chatbot:**

* Analyze the conversations and confidence scores to identify areas where your chatbot performs well or needs improvement.
* Use this information to refine your chatbot's training or adjust its settings as needed.
